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Privacy Policy

RamJam Limited. (“RamJam,” “we,” “us,” or “our”) values your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to our website www.ramjam.co.uk (the “Site”), users of our mobile Apps (the “Apps”) and the services available through our Site and Apps (collectively, the “Services”), and how we use and disclose that information.

The Information We Collect About You

By visiting the Site, using or downloading the Apps, or using any of our Services, you agree that your personal information will be handled as described in this Policy.

When you do use Services, we collect certain information from your usage and/or your device.

We do not require you to register or submit your contact information to use any of the RamJam Apps or Services. However, if you contact us, we will collect your contact information and any information you submit in your message to us.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies?
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

How do I turn off my Cookies?
To turn off cookies you can read instruction here: https://www.computerhope.com/issues/ch000509.htm.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Specifically we use Google Analytics to track user behaviour on site. This does not capture any personal information about the individual but monitors how the site is used i.e.: time spent, most viewed pages etc.

To learn more about the cookies that Google Analytics uses, please read this article: How Google Analytics uses Cookies.

We automatically collect information about your use of the Services through the Site and Apps, including:

  • the links you click
  • your activities on the Site or App
  • the length of time you visit our Site, App and or use our Services
  • the referring URL or the webpage that led you to our Site or App
  • device or application type inc. mobile device operating system type
  • date and time stamps
  • IP address
  • and other identifiers.

On our site or within our Apps we may collect information using cookies and pixel tags, for example. Most web browsers automatically accept cookies. The help or settings section of most browsers will tell you how to manage and disable cookies. Other tools may include pixels, third party analytics tools, log files, and app platform tools, though the tools used and the information we collect varies between the App and Site.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission.

Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above.

Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive is clearly outlined at the point of subscription.

Email marketing messages may contain tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is; Mailchimp and you can read their privacy policy in the resources section.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Resources & Further Information

How We Use Your Information

We use your information, including your personal information, for the following purposes:
To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, and for other customer service purposes.

To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, in order to improve our Services, develop additional products and services, respond to user desires and preferences, and for and analytical purposes.
To comply with legal obligations, as part of our general business operations, and for other business administration purposes.

Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Use or this Privacy Policy.

When using the App and related Services, we may ask you to give us access to the camera and camera roll from your device.

With your permission, we will access your mobile device’s camera to provide our augmented reality services.

How We Share Your Information

We may share the information we collect as follows:

  • Related to Business Transfers. If we are acquired by or merged with another company, if all or a portion of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • In Response to Legal Process. We may also disclose user information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court summons.
  • To Protect Us and Others. We also may disclose user information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which RamJam is involved.

Third-Party Links

Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the practices of such third party websites.

Security of My Personal Information

We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee security.

Children Under 13

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at hello@ramjam.co.uk.

Changes to this Policy

This Policy is current as of the Effective Date set forth as January 17th 2018.

We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site and App.

If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavour to provide you with notice in advance of such change by highlighting the change on our Site and App.